Refund and Return Policy

We guaranteed our plants to arrive alive and well.

To be eligible for a refund you must:

Keep the roots moist after arrival.

Plant your plants within 3 days.

Live in the appropriate hardiness zone for the variety selected.

Plants are shipped dormant and depending on the species will leaf out at different times. If you suspect the plant is not alive you can scratch the bark and look for a fresh green color that will indicate a healthy plant. If your plant does not leaf out by early summer please contact us and we’ll make it right!