Refund and Return Policy

Our plants have a 365 day guarantee. We guaranteed our plants will arrive alive and well. If you’re plants do not survive the first year, you may receive a refund if you:

1. Live in the appropriate USDA hardiness zone for the variety selected (see map below).
2. Keep the roots moist and plant within 3 days of receiving your order, as described in this Planting Guide. 

If you suspect your tree is dead, please follow this guide on How to Tell if Your Tree is Dead or Dormant. Plants are shipped dormant, and depending on the species, they will leaf out at different times. If you suspect the plant is not alive, you can scratch the bark and look for a fresh green color that will indicate a healthy plant that just